Privacy Policy | The Ponte Group Luxury Division

01

Overview

The Ponte Group Luxury Division, operating under The Ponte Group at Keller Williams South Watuppa ("we," "us," or "our"), is committed to protecting the privacy and personal information of every person who interacts with our website, inquires about our services, or engages with our team.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at pontegroupne.com and its associated pages, submit an inquiry or application, or otherwise interact with The Ponte Group Luxury Division.

By using our website or submitting your information through any form on this site, you consent to the practices described in this policy. If you do not agree with any portion of this policy, please do not submit personal information through our site.

Our Core Commitment We will never sell your personal information. We will never share your information with third parties for their own marketing purposes. Your inquiry, your financial details, and your real estate goals are treated as strictly confidential professional communications from the moment you contact us.

02

Information We Collect

We collect information you voluntarily provide to us, as well as certain information that is automatically collected when you visit our website.

Information you provide directly:

Contact information — name, email address, phone number, and mailing address

Real estate inquiry details — property interest, price range, timeline, and market area preferences

Financial context — general budget range or financing status, as voluntarily disclosed

Professional information — for agent applicants, current brokerage, years licensed, and production history

Referral information — for estate and probate referrals, property address, matter type, and relevant circumstances

Communication preferences — how and when you prefer to be contacted

Newsletter and content subscriptions — email address and general interest category

Information collected automatically:

Browser type, operating system, and device information

IP address and approximate geographic location (city/region level)

Pages visited, time spent on pages, and referring URL

Cookie and local storage data as described in our Cookies section below

03

How We Use Your Information

We use your personal information solely for the purposes of operating our real estate practice and serving you effectively. Specifically, we use it to:

Respond to your inquiry and schedule consultations or property showings

Provide the real estate services you have requested or expressed interest in

Send you market reports, property alerts, and content you have subscribed to receive

Process and evaluate agent applications submitted through our careers page

Route professional referrals to the appropriate member of our team

Maintain records of our professional communications as required by Massachusetts and Rhode Island real estate licensing regulations

Improve our website based on aggregate, anonymized usage data

Comply with applicable laws and professional licensing obligations

We do not use your information for automated profiling, algorithmic decision-making, or any purpose unrelated to your real estate inquiry or our professional relationship.

04

Sharing Your Information

We share your personal information only in the following limited and specific circumstances:

With our brokerage: The Ponte Group at Keller Williams South Watuppa, as required for licensed real estate operations and compliance

With transaction parties: When you are actively engaged in a real estate transaction, information is shared with attorneys, title companies, lenders, and other transaction participants only as necessary and with your knowledge

With our technology providers: Follow Up Boss (CRM), Dotloop (transaction management), and similar platforms that power our business — each subject to their own privacy policies and data processing agreements

With Keller Williams: As required by our franchise agreement and the MLS systems through which we operate

As required by law: In response to a valid court order, subpoena, or legal requirement from a government authority with jurisdiction

We Will Never Sell your personal information to any third party. Share your information with advertisers, data brokers, or marketing aggregators. Use your contact information to add you to any third-party mailing list without your explicit consent.

05

Data Security

We take reasonable and appropriate measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure, password-protected access to our CRM and transaction management systems

Limiting access to personal information to team members who require it to serve you

Using industry-standard platforms with their own security certifications for data storage and communication

Not storing sensitive financial information (credit card numbers, bank account details, or social security numbers) on our systems

While we employ reasonable security practices, no method of data transmission or storage is completely secure. We cannot guarantee absolute security but commit to promptly notifying you if we become aware of a data breach that affects your personal information, as required by applicable law.

06

Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. The types of cookies we may use include:

Essential cookies: Required for the website to function properly, including navigation and form functionality

Analytics cookies: Used to understand aggregate visitor behavior — which pages are most visited, how users navigate the site — on an anonymized basis

Preference cookies: Remember your settings and preferences for future visits

We do not use third-party advertising cookies or allow advertisers to track your behavior across other websites through our site. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality, including form pre-population.

07

Third-Party Services

Our website and business operations incorporate several third-party platforms and services. When you interact with these services, you are also subject to their respective privacy policies:

Keller Williams / KW Command — kw.com/privacy

Follow Up Boss — followupboss.com/privacy

Dotloop — dotloop.com/privacy

Zillow / Zillow Group — zillow.com/z/corp/privacy

Google Analytics — policies.google.com/privacy

Google Fonts — policies.google.com/privacy

Our website may contain links to third-party websites, including those of our preferred partners and vendors. We are not responsible for the privacy practices of those websites and encourage you to review their policies before submitting personal information.

08

Your Rights

You have the following rights with respect to your personal information held by The Ponte Group Luxury Division:

Right to Access

You may request a copy of the personal information we hold about you at any time.

Right to Correction

You may request correction of any inaccurate personal information we hold about you.

Right to Deletion

You may request deletion of your personal information, subject to our legal and regulatory retention obligations.

Right to Opt Out

You may opt out of marketing communications at any time by using the unsubscribe link in any email or contacting us directly.

Right to Portability

You may request your personal information in a structured, machine-readable format where technically feasible.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, contact us at the information provided in the Contact section below. We will respond to all verifiable requests within 30 days.

09

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law and professional licensing obligations.

Active client and transaction records — retained for a minimum of 7 years following the close of a transaction, as required by Massachusetts and Rhode Island real estate licensing regulations

Inquiry and consultation records — retained for up to 3 years from the date of last contact, unless you request earlier deletion

Newsletter subscriptions — retained until you unsubscribe or request deletion

Agent application records — retained for 1 year from application date unless we extend an offer, in which case standard employment records retention applies

When retention periods expire or you request deletion, we securely destroy or anonymize your information in accordance with our data management practices.

10

Minors

Our website and services are intended solely for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from a minor without appropriate consent, we will take steps to delete that information promptly.

If you believe we may have inadvertently collected information from a minor, please contact us immediately using the information in the Contact section below.

11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy. If we make changes that materially affect your rights, we will make reasonable efforts to notify active clients directly.

12

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us directly. We take all privacy inquiries seriously and will respond within 5 business days.

Privacy Inquiries

The Ponte Group Luxury Division

The Ponte Group at Keller Williams South Watuppa

Southeastern Massachusetts & Rhode Island

For privacy inquiries: PGLuxuryNE@gmail.com

Attn: Privacy Officer · Scott Steele, CEO & Operating Principal

(508) 813-9267